It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed and what your rights are under the applicable data protection and privacy laws, including the “General Data Protection Regulations”.
We are committed to ensuring that your privacy is protected and understand the need for appropriate protection of all personal information provided by you to us.
Who we are
The operating company is The Hub at No.3, and is yet to be registered in England Our registered address will be 3 Market Place, Wincanton BA9 9LD.
We collect data from you when you make a booking, use our restaurant, stay with us and use our services, via our team, either in person or over the phone, and also when you book online via our website.
Services and facilities include guest wi-fi. You will be asked to accept terms and conditions of use when logging on by obtaining the up to date password from our team. Your information will then be used under these terms and conditions.
We also collect Data from you when you subscribe to any of our marketing communications, enter our competitions or provide feedback. These may be carried out online or in person.
Some of the Data we collect may be classed as personal Data, that is, it is information about an individual who can be identified from it. It may be collected any time you submit it to us, whatever the reason may be.
Without limitation, any of the following “Data”, meaning collectively all information that you submit to our website, including but limited to, personal details and information submitted using any of our services, as provided on our website, may be collected by us via our website including:
a) Your full name
b) Your contact information such as email addresses and telephone/mobile numbers
c) Your demographic information such as preferences and interests
d) Your geographic information such as home address and post code, where applicable
e) Your date of birth
f) Your IP address, automatically collected
g) Your web browser type and version, automatically collected
h) Your operating system, automatically collected
i) Your credit or debit card details where you make a payment
j) A list of URLS starting with a referring site, your activity on our website, and the website you exit to, automatically collected
k) Your Cookie information see below
If you choose to connect with us via social media websites, for example such as Facebook or Twitter, we may collect your user name, which may contain your name and surname, by you “liking” or “following” our page. By connecting with us via social media websites you are bound by their terms and conditions and privacy policies.
If you provide us with any personal Data relating to any third party (e.g. information about your spouse, children, employees or colleagues) for particular purposes, by submitting such information to us, you warrant and represent to us that you have obtained the consent of such third party to provide us with their personal Data for the respective purposes.
How we will use your data
We use the information we collect about you to;
• Process your retreat bookings
• Process your restaurant and bedroom bookings
• To write to you about our events
• Answer your queries
As you are on our mailing list, we understand that we have previously received your consent to receive marketing correspondence from us. Unless you un-subscribe we will contact you via our marketing channels via email, phone or post about other related products and services we provide which we think may be of interest to you. Our marketing communications are generally sent by e-mail. At any moment you wish to stop these recieveing emails from us just click unsubscribe.
We may use your Data collected from our website, via cookies or direct input, to personalise your repeat visits to our website.
We operate a centralised reservation system use of which is only used by ourselves. This means that any personal Data you have shared with us for booking purposes is available in that system to At The Hub at No.3 and used by us for reservations and marketing purposes.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience. Specifically, Data may be used by us for the following reasons;
a) Internal record keeping;
b) Improvement of our offers, products and website
c) Transmission by email of promotional materials that may be of interest to you
d) To pass on to the police and government authorities as requested by them, for example in cases of fraud and theft
e) To comply with any applicable rules, laws, regulations, codes of practice or guidelines issued by any legal or regulatory body which are binding on us
f) Linking you with third party payment collecting companies for payments
*All our relevant employees have received training in how to handle Data. This includes ensuring they are aware of the importance of handling Data safely and securely, and understanding the procedures in place to ensure this happens
•When collecting Data for third party clients all Data is anonymised, save for payment details where we use a third-party payment collecting company Global payments
•Once every year we will evaluate our database and securely delete any contacts no longer engaged or any Data no longer needed by us
•We have measures in place to keep the personal Data we hold safe and secure
•All personal information is stored on The Hub at No.3 secure web server hosted site to which access is only granted to key personnel. Where data is downloaded to be updated, and as a backup to the cloud, it is only stored on personal drives, only accessible via individual log in.
•The Data Processor and the Data Controller can be contacted via email on email@example.com, please put the topic of your enquiry in the header title.
•The Data Controller acknowledges possible recipients of your Data include; our employees, agents, consultants, third parties and data processors.
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used by us for the following reasons:
•Internal record keeping
•Improvement of our products, services and website
•Transmission by email of promotional materials that may be of interest to you
•To pass on to the police and government authorities as requested by them, for example in cases of fraud and theft
•Linking you with third party payment collecting company for payments
Transaction and data security
Whilst we take reasonable, appropriate technical and organisational measures to safeguard the personal Data that you provide to us, no transmission over the internet can ever be totally guaranteed secure. Consequently, please be aware that we cannot guarantee the complete security of any personal Data that you transfer over the internet to us whilst in transit. Sending such information is entirely at your own risk.
We understand how important it is to securely store any Data that you provide. We take the privacy and security of your payment and personal details very seriously. Although we take reasonable care to keep your personal Data secure, we cannot be held liable for any loss you may suffer from unauthorised access or loss of any Data provided.
As part of our security measures, we use encryption technologies for online transactions via our website including “Verified” by Visa and Mastercard secure code.
To use this service, you must first register with the bank or other organisation that issued your card. You can find out more about these services by visiting the relevant Visa and Mastercard websites:
Visit the Verified by Visa website www.visa.co.uk/en/security/online_security/verified_by_visa.aspx
Or visit the Mastercard SecureCode website www.Mastercard.co.uk/securecode.html
Once you have registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you use your card on our website.
We do not have access to your Verified by Visa or Mastercard SecureCode password. This is entirely separate from any website user account you may create with us.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the in your browser address window. A small locked padlock will also appear either in the bottom bar of your browser window or alongside the browser address, depending upon which browser software and version you are using.
When you purchase event tickets with us either on the website or in person we use the secure third party processing and payment website called Check Front (https://www.checkfront.com/)
On pre-payment bookings payment is taken up-front and money taken at the time of booking. It is important that you take note of our cancellation policy in our Terms and Conditions . We reserve the right to charge and take payment from your card for a “no-show” should you fail to turn up for your stay and have not let us know by the agreed time period in advance of arrival.
Where asked, you are required to be able to produce the same card, used for any booking paid in advance online, at check-in.
In addition to the Data collected via our website when we collect Data in person we keep this information in secure files with restricted access to keys.
We would like to send you information about The Hub at No.3 products, offers and services, which we believe may be of interest to you.
If you have consented to receive our marketing, you may opt out at any time.
If you no longer wish to be contacted, you can unsubscribe by any of the following methods;
Select the UNSUBSCRIBE link included in our emails
Contact our Marketing Team on the email address: firstname.lastname@example.org
Please put the subject matter in the email header
Please note that this clause does not apply to any transfer of the Data outside the EEA as governed by the Data Protection Act, where it will not be transferred unless that country or territory ensures an adequate level of protection for the rights and freedoms of Data in relation to the processing of personal data.
Accessing and amending your data
You have a right to access a copy of the Data which we hold about you. If you would like to do this, please email us at email@example.com and the subject matter in the email header or write to us at the address above. Upon payment of a ten pound (£10) admin fee, as per the terms of the Data Protection Act, we will provide the Data within thirty (30) days of receipt of your written request.
We want to make sure that your personal Data is accurate and up to date.
You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
You are able to make amendments, or withdraw your consent for use, by telling our team in person, when you check in or by contacting our Data Processor via email at firstname.lastname@example.org and the subject matter “Opt-out” in the email header.
If you withdraw your consent to any or all use of your personal Data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal Data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal Data for those purposes, we cannot be held liable for breach of that agreement. Our legal rights and remedies in such event are expressly reserved.
Retention of information
Your personal Data will be retained for as long as it is necessary to fulfil the purpose for which it is collected, for business or legal purposes, or in accordance with applicable laws.
Should you choose to unsubscribe from our mailing list please note that your personal Data may still be retained on our database for up to 12 months or to the extent permitted by law.
We may set and access Cookies on Your “Computer” meaning any computer, laptop, tablet, mobile or other device that our website can be viewed on.
A “Cookie” is a small file of letters and numbers, which asks permission from your browser to be placed on your Computer's hard drive. Cookies allow web applications to respond to you as an individual and allow us to distinguish you from other users on our Website. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences and allows us to improve our Website.
Our Cookies use:
· Google Analytics Cookies to identify which pages are being used. This helps us analyse data about web page traffic (the number of visitors and how visitors move around our Website when they are using it) and improve our Website in order to tailor it to your needs.
· Third party Cookies within our email campaigns, predominantly sent using third party email marketing tools, as well as Google Analytics. Cookies are used to monitor open rates and improve your experience and also for the tracking of website activity initiated from hyperlinks within email marketing campaigns.
· Session Cookies on our Website. These are temporary Cookies, which only exist in the period you access the Website (or more strictly, until you close the browser after accessing the Website). Session Cookies help the Website remember what you chose on the previous page, therefore avoiding having to re-enter information.
· Cookies used for customer email, customer name, customer id*, token*, customer profile link*, customer flags* (*= generated by our own system) and social media share.
The length of time a Cookie will remain on your Computer will depend on the type of Cookie. On our Website, these Cookies do not contain personal information, and cannot be used to identify you.
To find out more about how to manage cookies through your chosen browser go to: www.allaboutcookies.org/manage-cookies
You may delete/disable your Cookies or manage your Cookies preferences (Please see the link on how to disable Cookies http://windows.microsoft.com/en-gb/internet-explorer/delete-managecookies#ie=ie-11). If you do decide to disable or delete the Cookies altogether our website will not work as well as it could as it relies on Cookies to provide you with the service you have requested.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies; however, this can be altered. For further details please consult the help menu in your browser on your Computer and search for “cookies”.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an e-mail to a user, in an attempt to get the user to send private information that will be used for criminal activities such as identity theft and fraud.
We will never separately ask you to confirm any account or credit card details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.
You can contact our reception staff by phone or when you check in or by contacting our Data Processor via email at email@example.com and the subject matter “Credit Card Fraud” in the email header to report it or if you are unsure.
We will on occasion take bookings over the phone. We will give our name and name of our company when we do this. If you are anxious about the phone call, revealing your payment details or do not believe that the person on the other end of the phone is us, we suggest you put the phone down and ring us directly using the telephone number on our website asking for the person you spoke to.
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